Communication holds key to M&As

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As companies conduct cross-border courtships and inter-marry, the one glue needed to hold all the pieces together seems to be missing. Language and communication skills seem to be the one major casualty of the technical education pursued by most managers and coveted by most employers. However successful an organisation, the lack of proper language skills can derail the most audacious merger or turn the most breath-taking innovation into an ordinary process shift.

That’s probably why Astra-Zeneca, Boeing and Citigroup have all hired well-known poet David Whyte to figure out how to conduct conversations within their organisations.

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