Cultural competence key to success

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Intercultural competence is the key to the continued success of India’s businesses in an increasingly globalised world, according Lakshmi Narayanan, Chairman of Cognizant Technology and Chairman of NASSCOM.Building a successful global enterprise involves creating a global mindset that goes beyond breaking down the walls between local country offices and international headquarters, or overseas revenues and product sales. Instead, he said, it is about creating an integrated workforce that is multiculturally aligned.

Addressing a conference of the Society for Intercultural Education Training and Research (SIETAR), he stressed the importance of experience, travel or training in building that global mindset. “Talent is the most important commodity. Capital, products, everything else is mobile. But talent is context sensitive. It is not possible to take people with the right capabilities in say technology, plant them somewhere and expect them to succeed.”

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