Kwintessential becomes an ISO 9001 Translation Company

An ISO 9001 Translation Company Kwintessential are proud to announce that following an assessment by an independent body, the company has been awarded ISO 9001 certification. The certification has only been achieved by some 5% of UK businesses and this prestigious award is supported by the Government and recognised internationally.

“We have always been proud of the service we offer. We are dedicated to offering all our clients a smooth, hassle-free and simple experience and having good systems and procedures in place is the foundation for doing so. We have long striven to ensure we have the most optimum processes in place for all our work – whether translation, interpreters, cultural awareness training or multilingual website design – and now with the award of the ISO 9001 certification, this has been confirmed by outside experts,” stated Nikki Johnson.

ISO 9000 is a family of standards for quality management systems. ISO 9000 is maintained by ISO, the International Organization for Standardization and is administered by accreditation and certification bodies. Some of the requirements in ISO 9001 (which is one of the standards in the ISO 9000 family) include:

  • a set of procedures that cover all key processes in the business;
  • monitoring processes to ensure they are effective; keeping adequate records;
  • checking output for defects, with appropriate and corrective action where necessary;
  • regularly reviewing individual processes and the quality system itself for effectiveness;
  • and facilitating continual improvement

Barbara Baird, who undertook the assessment for QMS Quality Management Systems, paid particular tribute to “the investment in people and training that enables Kwintessential to provide an efficient service to their customers”.