Simply put, a Multilingual Virtual Assistant works on behalf a company in a different language. They may be responsible for simply taking phone calls, giving quotes, taking orders or running a virtual office in another country.
» Case Study «
Company A is based in Cardiff, Wales. They sell foam products and due to the fall in the Pound have become a lot more competitive than their European counterparts. Enquiries from France, Germany and Italy were lost due to not being able to speak the languages. The company decided to set up virtual offices to target calls from these countries.
Here is what we did…
We arranged for the company to have three Multilingual Virtual Assistants, one based in each country. There was no need for an office as they worked from home. There was no need for new phone lines and faxes as we helped them get VOIP numbers and an e-fax. They had their own email address. Essentially they fronted the sales of their Cardiff company’s products in their respective countries.
Simple! And this resulted in a 17% increase in sales all due to the virtual offices.
There are two levels of service:
Silver > We recruit the Virtual Assistant for you. We ensure that the person we find for you fits your requirements in terms of language skills, experience and office based competencies. You can then interview the potential Virtual Assistant. If you decide to proceed and work with them we then charge you, otherwise there is no charge at all.
Cost = only £375 + VAT
Gold > The Gold service offers the same as the Silver package. However, we go a step further and arrange the following for you:
Cost = only £975 + VAT
For both the above, the wage or salary is decided between yourself and the assistant. We simply manage the set-up for you. If you would like a more comprehensive service, whereby we manage the assistant and their work, please contact us to discuss.
Simply contact us and speak to one of our advisors who will walk you through the necessary steps.
1. How many hours per week does the Virtual Assistant work for?
This is up to you. We do not enter into the agreement between you and the assistant. You pay the assistant directly and the rate is agreed between the two parties. Whether an agreement is made to pay on an hourly, weekly or monthly basis is open to negotiation. Kwintessential only source the assistant for our client.
2. Will they always be in the country we do business?
Generally yes so that factors such as time difference and public holidays are in sync. However, there have been occasions where such an Assistant has been based in the UK and, for example, fronted an office in Germany.
3. What jobs will the Assistant carry out?
This is by agreement between the Assistant and the company. However, the vast majority of such Assistants only deal with:
It is important to bear in mind that an Assistant cannot be expected to run a new office per se. They are purely there to help with tasks where someone with a foreign language is needed.
4. What languages can you cover?
We can cover most countries and languages. However, in some places setting up VOIP and e-faxes may be restricted or not possible.
5. What is a Microsite?
Please visit What is a Microsite?
6. If I get a Microsite, what do I get for my money?
This is how it works:
You provide us with the following
A- the details we need to download/upload pages to your website
B- the text you want translated (maximum 1,000 words)
7. What does VOIP mean?
Voice over Internet Protocol (VoIP) is a general term for a family of transmission technologies for delivery of voice communications over IP networks such as the Internet or other packet-switched networks. Other terms frequently encountered and synonymous with VoIP are IP telephony, Internet telephony, voice over broadband (VoBB), broadband telephony, and broadband phone.
8. What is an e-fax?
Basically allows you the receive faxes via email. The sender still faxes to a number but the fax is converted into an image file (JPG, PDF, etc) and arrives in your inbox.
9. What is the directory submission service?
Essentially this is about giving your new translated microsite a kick-start in the search engines of that country. For more information please see Online Listings