Intercultural Training

Intercultural Training for BusinessThe role of culture in international business is now recognised as having a major impact on international sales, marketing, recruitment, management and mergers.

In short, culture is behind everything we do or say.

Therefore, in the international and multi-cultural business community, there is ample opportunity for misunderstandings and poor communication. Both will have negative effects on people and businesses.

Intercultural training is now increasingly being recognised as a critical element in succeeding on the global stage.

At Kwintessential we are dedicated to working with people to help them attain the skills, knowledge and experience to allow them and their businesses to succeed on the international stage.

Our Intercultural Training Services

Kwintessential offer a range of intercultural training, seminars and solutions aimed at meeting the demands of people, companies and organisations. Our staff are a mix of academics and business personnel offering us the ability to tailor our courses to meet the clients particular requirements.

For more information please visit any of the following pages or simply contact us:

Cross Cultural Awareness Training - for an overview of our basic courses and some background to our main training courses.

Cross Cultural Courses - for a comprehensive list of all our courses we offer under the umbrella of intercultural training.

Cross Cultural Training - for an explanation of cultural awareness training, its nature, background and benefits.

Who can benefit from Intercultural Training?

We believe intercultural training is necessary on three interconnected levels.

1) The Organisational Level:

With unprecedented numbers of mergers, acquisitions and joint ventures alongside the increasing number of international organisations such as NGO's and political institutions there now exists a need to bring together people from different cultures under the umbrella of one organisational structure.

This can only be realised effectively through highlighting differences in each others' interpretations of the organisation, corporate and management cultures, planning and decision making processes, leadership and team work styles. The objective is not to create a homogenous, one dimensional workforce but to simply reduce the impact of poor communication and misunderstanding. Intercultural training is the solution.

2) The Managerial/Staff Level:

Effective man management now demands intercultural awareness. Offices from New York to London to Paris are now teeming with staff from the four corners of the globe. It is essential that today's manager knows how to handle their staff and how culture impacts their team.

Intercultural training that focuses on management equips the learner with the relevant knowledge in areas such as leadership, hierarchy, delegation, team-building, conflict resolution and motivation. For mangers or staff going on assignments abroad, expatriate training is important to reduce the impact of culture shock and as preparation for effective integration into their future role.

3) The Societal Level:

For those that deal with the public in multi-cultural societies, knowledge of different ethnicities, religions and cultures is important in breaking down barriers. As Martin Luther King once said, "Men hate each other because they fear each other, and they fear each other because they don't know each other.."

Staff working in sectors such as the police force, prisons, healthcare, and other public services need intercultural training in order to be aware of who their clients are and how to deal with them sensitively.

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