crossculturalcommunication

Friday, June 15, 2007

CILT: Standards in Intercultural Skills

In the global economy, all sectors of UK industry and service provision are now required to operate in multicultural environments, whether in dealing with clients or with their own workforces. Currently, however, there is no national framework for the development or recognition of intercultural skills.

'Intercultural skills' are defined as those skills needed to work effectively with clients and/or colleagues from a range of linguistic and cultural backgrounds.

In early 2006, CILT, the National Centre for Languages completed research into the feasibility of developing National Occupational Standards (NOS) in intercultural skills. The project built on the work of the EU-funded INCA (Intercultural Competence Assessment) project. It involved consultation with employers, employer representatives and regional bodies, Sector Skills Councils, intercultural skills professionals and awarding bodies on whether and how the results of INCA might be used in the development of UK NOS. A summary of the key findings can be downloaded here.

CILT is now leading a project to develop a full set of NOS in intercultural skills.

Read more: CILT

Tuesday, June 12, 2007

Job seeker rejected due to "racist dog"

A Belgian businessman rejected a Nigerian job applicant because the businessman said his own dog was racist and would bite non-whites, Belgian media reported Saturday. The 53-year-old man Nigerian told De Standaard newspaper he arrived at the Belgian's wrought-iron business and was immediately confronted by the barking dog.

The Belgian turned the man away before he could even enter, and wrote on his labor office letter that he could not hire the man because of his color, adding there was a risk the dog would bite him. The local labor office has concluded that the Belgian was racist and has removed him from its list of potential employers.

"My dog is racist. Not me," the Belgian told De Standaard.

Read more: Belgium
Posted by Kwintessential at 5:16 PM
Categories: Human Resources News

Intercultural Training and the Expatriate Assignment

International business assignments are becoming increasingly important in the modern business world. As companies expand they need to trade with, manufacture in and have a presence in foreign countries. Much of the time these moves initially involve sending out employees from the home country to oversee the burgeoning developments. This expatriate community is often critical to a business’s success yet more often than not the proper time, investment and skills are not given to the expatriate assignee to ensure they can do the job properly.

One key area that many businesses ignore is that of intercultural training.

Read more: Intercultural Training and the Expatriate Assignment

Monday, June 11, 2007

Diversity: Beyond the tick-box culture

For many people, the notion of workplace diversity has become a legal tripwire, a set of targets to be met or a problem to be overcome. As a result, discussions about diversity often embrace nothing more than statistics and quotas. It's no wonder that people are beginning to get tired of the whole thing.

Read more: Diversity
Posted by Kwintessential at 5:58 PM
Categories: Human Resources News

Wednesday, May 30, 2007

Understanding gender, culture and trust in the workplace

Understanding why and how people trust at work is critically important for organisations, as they become more diverse in terms of gender and culture.

Past research shows when employees judge each other as trustworthy, the organisation benefits in many ways. Citizenship behaviours and concern for the needs of others increase, for example, when employees trust one another. Also, employees are more likely to share their ideas, their specialised knowledge and vital information with each other. Similarly, when trust is present they are more likely to perceive their company as being supportive, to feel attached to it, and to be less likely to leave it.

Read more: Expatica
Posted by Kwintessential at 5:29 PM
Categories: Human Resources News

Friday, May 25, 2007

MoD makes diversity pledge

The Ministry of Defence and the Armed Forces have shown their commitment to improving representation amongst ethnic minority communities by signing up for the Next Step Foundation's Diversity Mark scheme.

The MoD is the first public sector organisation to commit to the Diversity Mark. Holders of the Diversity Mark actively encourage job applicants from ethnic minority backgrounds, and help with their career development.

Read more: MOD

Friday, May 18, 2007

Managing Communication in the Intercultural Virtual Team

Working in an intercultural environment is becoming increasingly common. One of the results of such set-ups is an experience of more communication difficulties. Different approaches to areas such management, communication, time, meetings, conflict resolution and the sharing of information are all culturally relative. When cultures come together and differ in their approaches, misunderstandings can and do occur. It is these that can often lead to poor team performance or morale.

Read more: Virtual Teams
Posted by Kwintessential at 5:36 PM
Categories: Human Resources News

Thursday, May 10, 2007

Learning and Skills Council urges organisations to group diversity polices in business context for best results

Keeping diversity issues within the context of your business is the key to implementing a successful equality strategy, the Learning and Skills Council has found.

The education and training body gathered valuable feedback from minority groups it serves, using online forums and focus groups, to understand the environment it was working in and help provide a service that better reflected its learners and staff.

Read more: LSC
Posted by Kwintessential at 5:31 PM
Categories: Human Resources News

Thursday, May 03, 2007

Strong diversity policies key to retaining talent

Organisations must adopt strong equal opportunities policies for female employees and minority groups to help attract and retain staff, new research has revealed.

A Vodafone UK survey out this week found that businesses without such strategies were 20% more likely than average to have recorded a financial loss in the past year. Just 2% of employees working in organisations without adequate policies were 'very satisfied', the study said.

Read more: Vodafone
Posted by Kwintessential at 4:49 PM
Categories: Human Resources News

Monday, April 23, 2007

Webinar Offers Insight into the Cultural Context of Doing Business with the British

GMAC Global Relocation Services will offer a complimentary Webinar to explore the major cultural differences workers face when they relocate to the United Kingdom, and proven steps they can take to bridge those differences.

Read more: GMAC
Posted by Kwintessential at 5:23 PM
Categories: Human Resources News

Wednesday, April 11, 2007

SMEs failing in diversity

SMEs are failing to address ethnic diversity in the workplace, according to new research.

More than three quarters of SMEs have a workforce which includes less than ten per cent of people from a black or minority ethnic (BME) background. The report also revealed that 90 per cent of workers admit that less than one in ten among their management staff were BME. A total of 35 per cent admitted to having no BME managers at all.

Read more: SMEs
Posted by Kwintessential at 5:52 PM
Categories: Human Resources News

Tuesday, April 10, 2007

HR managers grapple with expat pay scales

Increased mobility in the work environment and expats coming in hordes to India, has added to the challenge HR managers have at hand. Things have got compounded with Indian executives who are returning home. The trend is forcing HR managers to figure out how best to design the salary packages while trying to bring in some equity.

There are various parameters to factor in and that makes the task complicated for the HR heads. For instance, how best can expats be compensated vis-à-vis a local who would be hired for the same position.

Read more: HR
Posted by Kwintessential at 4:40 PM
Categories: Human Resources News

Monday, March 26, 2007

Action on diversity will reap rewards

Diversity is not just the latest buzzword, it's a business imperative. Law firms have to continually seek the brightest and best talent in the marketplace, which means looking for talent beyond the traditional university milk round.

Read more: Diversity
Posted by Kwintessential at 4:53 PM
Categories: Human Resources News

Friday, March 23, 2007

Microsoft ditches supplier over diversity

Microsoft has dropped a supplier because of the company's attitude towards diversity issues and claims to be increasingly examining its providers' diversity practices.

The software giant told Personnel Today that "cavalier" diversity policy was the reason for it choosing not to use one provider. Businesses in Britain are being warned to take diversity policies seriously as it could cost them business in the future, as more and more companies assess corporate responsibility when awarding contracts.

Read more: Microsoft

Tuesday, March 20, 2007

Why are employers missing the mark when it comes to diversity?

Employers are failing to understand the genuine business benefits of diversity, with ‘old school’ attitudes still outweighing genuine understanding of the issues.

That’s the verdict of a study from the Chartered Institute of Personnel and Development (CIPD) which suggests many businesses are missing out on the benefits that good practice could deliver. The report - Diversity in Business - claims that many employers focus on legal requirements without understanding the broader benefits of issues such as creativity and innovation.

Read more: CIPD
Posted by Kwintessential at 3:27 PM
Categories: Human Resources News

Thursday, March 15, 2007

Employers are missing the mark when it comes to managing diversity

While much progress has been made, attitudes to diversity in the workplace remain old school. By default most employers seem to be missing out on the real business benefits that a more informed understanding and application of the business case and good practice could deliver. This is according to a survey, Diversity in business – a focus for progress, from the Chartered Institute of Personnel and Development (CIPD).

Read more: CIPD
Posted by Kwintessential at 4:56 PM
Categories: Human Resources News

Tuesday, March 13, 2007

Acas launches free online course to help avoid discrimination

Conciliation service Acas has launched a new free online course to help employers avoid discrimination in the workplace on the grounds of religion or belief.

Employers need to be aware of the behaviours and attitudes in their workplace and to ensure good practice for a fair and open environment, Acas warns.

Acas also provides good practice guidance http://www.acas.org.uk/media/pdf/f/l/religion_1.pdf on religion or belief in the workplace.

Read more: ACAS
Posted by Kwintessential at 6:04 PM
Categories: Human Resources News

iJET Enhances Worldcue(R) Expatriate Risk Management Solution

iJET Intelligent Risk Systems, a leading provider of global intelligence, operating risk management technology and integrated emergency response services, today announced significant enhancements to its Worldcue Expatriate Risk Management solution. New technology and features improve the ability of organizations to find and communicate with their expatriates and families -- whether at their assigned work location or on travel.

Read more: iJET

Friday, March 09, 2007

The Conference Board 2007 Diversity Conference

Senior executives will examine challenging diversity issues and present best practices at The Conference Board's 2007 Diversity Conference. This year's meeting will be held in three locations -- March 29-30 at the Hotel del Coronado in San Diego, April 25-26 at the Hilton in New York, and May 23-24 at the Westin River North in Chicago.

The theme of this year's conference: Rhythms of the World: Examining and Honoring our Uniqueness and Multiplicities.

"Globalization has resulted in a 'flattening' of our world and greater demand for insights into how we can all work together and maximize our diverse contributions," says Carole Weinstein, conference program director.

Read more: Conference

Wednesday, March 07, 2007

Companies are Leveraging International Assignments to Better Compete Globally

The use of international assignments is not only growing, but its role is changing, according to ORC Worldwide’s 2006 Worldwide Survey of International Assignment Policies and Practices. The survey shows 56 percent of companies have increased expatriate usage, and the types of assignments are changing to reflect the growing needs and challenges of today’s global economy.

In fact, companies with a larger expatriate population most often use international assignments for early career development or training, whereas among companies with fewer than 250 expatriates, the most common purpose for an overseas assignment is to fill a senior management role.

Read more: ORC
Posted by Kwintessential at 5:17 PM
Categories: Human Resources News

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