Q: What secures business success? A: Communication....
India is showing promise as one of the world’s most up and coming economies. With its strategic location, huge consumer base of 300 million people and rapidly growing IT and manufacturing industries, foreign companies are now seeking to benefit by investing there.
A skilled workforce, high level of graduates and a pool of experienced scientists, technicians, engineers and managers all with good standards of English have made UK based companies think about the potential benefits of moving operations to India.
Yet with such moves come difficulties. Cross cultural differences have proved a problem for managers, staff and customers alike. Areas such as different communication styles and customer service expectations have highlighted the need for investment in cross cultural awareness training if such ventures are going to prosper.
Kwintessential have the expertise and know-how to help you overcome potential issues through our India focused cultural awareness training courses.
Our innovative courses capitalize upon culture by using cross cultural differences as a vehicle to success.
All our India cultural training courses are 100% bespoke - each one is tailored to the needs of the client.
India: Cultural Awareness Training
There is no set formula to our India cultural awareness training courses as we do not use off-the shelf manuals. As an illustration on some of the areas we cover the following points should suffice:
» Cultural Basics
Historical, political and economic overview
Profile of business, trade and industry
Society, culture, values, religions, customs and traditions
» Doing Business in India
Preparing for a trip to India
Cross cultural comparison of business practices
Business etiquette and protocol
Building relationships and Effective communication (verbal and non-verbal)
Business entertaining
Meetings and negotiations
Working with Indians
Profile of Indian colleagues
Aspirations and value systems
Managing Indian staff
» Call Centre Training
Telephone etiquette
Small talk
Information exchange
Time scales and deadlines
Customer service
Conflict prevention
» Relocating to India
Preparing for the move
What to bring?
Indian attitudes to foreigners
The family – raising children, women in public life, education, holidays
Public behaviour and etiquette
Food and drink
Transport, shopping and entertainment
» Need some India cultural training?
Rather than reading about it, why not do it? For more information on how our cross cultural communication courses can benefit you, please contact us to discuss your needs.
