Q: What secures business success? A: Communication....
India is big business. With its strategic location, huge consumer base of 300 million people and rapidly growing IT and manufacturing industries, foreign business is booming.
Cultural differences have proved a problem for foreign personnel - whether managers, staff or customers alike. Different communication styles and customer service expectations have highlighted the need for investment in cross cultural awareness training.
Kwintessential have the expertise and know-how to help you overcome potential issues through our India focused cultural awareness training courses.
Indian Business & Culture
All our India cultural training courses are 100% bespoke - each one is tailored to the needs of the client.
There is no set formula to our India cultural awareness training courses as we do not use off-the shelf manuals. As an illustration on some of the areas we cover the following points should suffice:
» Cultural Basics
Historical, political and economic overview
Profile of business, trade and industry
Society, culture, values, religions, customs and traditions
» Doing Business in India
Preparing for a trip to India
Cross cultural comparison of business practices
Business etiquette and protocol
Building relationships and Effective communication (verbal and non-verbal)
Business entertaining
Meetings and negotiations
Working with Indians
Profile of Indian colleagues
Aspirations and value systems
Managing Indian staff
» Call Centre Training
Telephone etiquette
Small talk
Information exchange
Time scales and deadlines
Customer service
Conflict prevention
» Relocating to India
Preparing for the move
What to bring?
Indian attitudes to foreigners
The family – raising children, women in public life, education, holidays
Public behaviour and etiquette
Food and drink
Transport, shopping and entertainment
» Need some India cultural training? Rather than reading about it, why not do it?For more information on how our cross cultural communication courses can benefit you, please Contact Us to discuss your needs.
