Telephone Sales Courses
Course Overview
Despite the prominence of the internet and emails, the telephone is still a vital part of today’s business. Whether a call-centre or a sales outfit, the phone still offers a direct and personal means of communicating with clients and customers.
Offshoring and outsourcing have seen many companies set-up the telephone side of their operations abroad. This has resulted in many business issues as telephonists communicate with callers from foreign cultures. Whether it is customer service or sales, the person at the end of the phone needs to be aware of how their own cultural biases, working styles and expectations may differ from those they are speaking with.
This course looks specifically at selling through tele-sales and the ins and outs of doing so across cultural and national borders.
Course Objectives
At the end of the course, attendees should be able to:
- Appreciate how culture can and will impact their role.
- Learn different ways of building trust and respect.
- Identify ways of introducing a sale.
- Implement strategies to sell in a more culturally viable manner.
- Maximise their efficiency on each call.
- Confidently create interest, handle objections, and close the sale.
Tailored Tele-Sales Courses
We do not have off-the-shelf courses, manuals and the like. Nothing we do is set in stone. We tailor courses to each participants’ needs and interests based on their role, company, etc. Courses are not at set dates, times or places. We deliver according to a client’s request.
Contact us to discuss your needs.
