Handling Objections across Cultures
Course Overview
Sales professionals are taught how to handle sales objections as part of their development. However, what happens when the sales objection consists of a walk-out in a meeting in Russia or silence in Abu Dhabi? How is this handled?
Our course on sales objections is all about giving sales professionals the insight into cross cultural differences that make up the dreaded ‘sales brick-wall’. We help understand how and why different cultures object and the most culturally suitable means to overcome objections and close the sale. The course helps participants learn how to plan, prepare and execute sales pitches that address customer concerns as well as reduce the number of objections they encounter and improve their chances of clinching the sale.
Course Objectives
At the end of the course participants should be able to:
- Identify the steps needed in order to build credibility in a particular culture.
- Appreciate how objections and communication differ in nature within different cultures.
- Understand how to best meet the challenge of objections.
- Positively disable objections and get a sale back on track.
We do not have off-the-shelf courses. Nothing is set in stone. We tailor courses to participants’ needs and interests based on their role, company, etc. Courses are not at set dates, times or places. We deliver according to a client’s request.
Contact us to discuss your needs.
