Intercultural Communication and Translation News

The Police Service of Northern Ireland has introduced an initiative aimed at making it easier for non-English speakers to make a 999 emergency call.

Now if a caller is placed on hold because they cannot be understood, a multi-language ‘please hold’ message will be heard.

While the caller listens to the message, the operator, as before, arranges for an interpreter.

The initiative is the first of its kind in the UK.

Read more > The BBC 

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