Customer Diversity Training DVD
What is courteous in one culture, may be disastrously discourteous in another! Learn how to satisfy the different expectations of customers with this video designed to help employees provide effective customer service to all external multicultural customers - face-to-face and on the telephone.
It offers over twenty strategies to help people adapt their traditional customer service skills to domestic and international customers of all cultures.
In addition to some basic interpersonal skills, the video offers specific techniques to help talk to customers who have a heavy accent or who may not be fluent in their language.
If you would like to preview this title or wish to purchase a copy, please contact us quoting reference 428F.
Return to Intercultural, Cross Cultural and Diversity Training DVDs.
Other Titles
General Titles
Is it Bias? Making Diversity Work
Cross-Cultural Communication and Customer Service
Cultural Sensitivity - Respecting Values and Beliefs
Managing Across Cultures - Avoiding Misunderstanding and Stereotypes
The Multicultural Meeting - Working With Diverse Cultures
Building the Multicultural Team
Global Etiquette
Globally Speaking: Communicating Across Technology
Intercultural Team Building
Building Teams in the Global Marketplace
Building the Transnational Team: A Meeting of European Cultures
Globally Speaking: Intercultural Team Formation
Globally Speaking: Intercultural Team Meetings
Globally Speaking: Intercultural Team Systems
The Virtual Team - Managing Culture and Technology
Cross Cultural Recruitment
Do We Speak the Same Language? Language and Culture in Performance Evaluations
Making a Good Impression: Cross-Cultural Conflicts in Global Interviews and Recruitment
