The Multicultural Customer
Customer Diversity Training DVD
What is courteous in one culture, may be disastrously discourteous in another! Learn how to satisfy the different expectations of customers with this video designed to help employees provide effective customer service to all external multicultural customers - face-to-face and on the telephone.
It offers over twenty strategies to help people adapt their traditional customer service skills to domestic and international customers of all cultures.
In addition to some basic interpersonal skills, the video offers specific techniques to help talk to customers who have a heavy accent or who may not be fluent in their language.
If you would like to preview this title or wish to purchase a copy, please contact us quoting reference 428F.
See more of our DVDs > Cultural Awareness DVDs