The Training Company
FacebookTwitterGoogle+linkedinYouTube

The Multicultural Customer

One culture's politeness can be another's disrespect. Dealing with clients and customers from different countries and cultures positively and is crucial today.

This training DVD will teach you how to meet the different expectations of customers. It has been designed and developed to help participants provide excellent customer service - face-to-face and on the telephone - to all clients, no matter what culture.

Preview


The DVD offers over twenty strategies to help people adapt their customer service skills customers of all cultures.

In addition to some basic interpersonal skills, the video offers specific techniques to help talk to customers who have a heavy accent or who may not be fluent in their language.

Download the info sheet for this title here: pdfTheMulticulturalCustomerDVDInfoSheet.pdf

If you would like to preview this title or wish to purchase a copy, please contact us quoting reference LC-TMC.

:: Return to the main Training DVDs page for more titles.

View our complete catalogue of training DVDs here