How to deal with challenging people
Course Overview
We all come across difficult people in our jobs on regular basis. However, when is someone being truly difficult intentionally and when is someone perceived to be difficult due to cultural biases? The stress of handling difficult people and difficult situations can create a lack of productivity, poor attitude, and reluctance to come to work.
Our courses help people appreciate the cultural biases/norms that they may have which lead to them viewing people as difficult. Alongside this they also give people the skills to deal with genuinely difficult people. Through hands-on activities and practice exercises, participants learn how to better deal with all sorts of difficult situations from complaints to time wasters.
Course Objectives
After taking the course participants should be able to:
- Appreciate how their attitudes and actions impact others.
- Think through effective techniques for dealing with difficult people.
- Elaborate strategies for dealing with difficult people and difficult situations.
- Identify times when culture is at play.
- Manage and deal with stress and anger.
The course outline is not set in stone. We always tailor courses to participants’ needs and interests based on their role, company, etc. Courses are not at set dates, times or places. We deliver according to a client’s request.
Contact us to discuss your needs.
