Customer Service Training
Course Overview
What makes for good customer service? How can it be improved? How does customer service vary across different cultures? What are the pitfalls and challenges of customer service when working cross-culturally? What is the best way to handle difficult customers?
Answers to all these questions are given in our information-packed Cross-Cultural Customer Service training course. Participants in our course will learn what exceptional service is, how to project a customer- friendly image, how to handle demanding customers, and most importantly to appreciate cultural differences in customer service expectations.
This course is tailor made to suit the participants’ industry, sector or specific work situation. For example we would not think of applying the same course outline to someone working in catering to someone working in a call centre. Both have different needs in terms of customer service.
Course Objectives
Having successfully completed this course in Customer Service, participants will be able to:
- Appreciate cultural variations on customer service expectations
- Describe what exceptional customer service entails within their role/industry
- Identify how to offer a great customer service to anyone of any culture
- Recognise cross-cultural barriers to the delivery of outstanding customer service
- Recognise and adapt to specific customer behaviour styles
- Learn techniques for dealing with difficult customers
- Develop a personal action plan to improve customer service skills
Course Delivery
At Kwintessential we don’t use off-the-shelf manuals and courses. We strongly believe this approach is not effective nor value for money. As a result we design and deliver courses for each of our clients after careful consideration; we take into account who we are training, their roles, their needs and their interests. From there we build an effective and engaging course.
Accept no compromises!
The first step is to contact us and let us know what you are looking for. We will then walk you through the rest....
Customer Service DVD
You may also be interested in our DVD looking specifically at Customer Service across Cultures > Cross-Cultural Communication and Customer Service DVD
