Customer Service Excellence
Although at Kwintessential we do not use off-the-shelf training courses, we do offer a number of "types of courses". The courses set out below are all focused on the theme of customer service.
Essentially what all these courses offer participants is a greater appreciation of how cultural diversity and intercultural differences can impact the level of customer service they offer.
Our Courses
Call Centre and Help Desk Training - aimed at Call Centre and Help Desk staff working across international and intercultural lines.
CRM Training - what's the best way to manage the client relationship if they are from China, the UAE or India?
Customer Service Training - how to offer the best customer service possible to your international or culturally-diverse clients.
Healthcare Training - working with people from different cultures is a challenge at the best of times; it is even more of a challenge in the medical setting.
Hospitality Training - a course designed for hotels, caterers and the hospitality sector wanting to provide a better service to global clients.
Retail Training - aimed specifically at retail personnel wanting to understand how to adapt their sales approaches with international customers.
Course Delivery
At Kwintessential we've pledged to only work on a bespoke basis, meaning we take the time to understand who we are training and why. As a result the courses we design and deliver are second to none.
The first step is to contact us and let us know what you are looking for. We will then walk you through the rest....
Customer Service DVD
You may also be interested in our DVD looking specifically at Customer Service across Cultures > Cross-Cultural Communication and Customer Service DVD
