How to Communicate with Tact, Diplomacy and Finesse across Cultural Lines
Course Overview
Having effective communication skills is a must in any position, in any business. The ability to navigate through dealings with clients and colleagues across cultural lines opens doors in the business world.
During this training course, participants will learn the secrets of communication across cultures including building personal credibility, delivering positive and negative feedback, improving listening skills, dealing with difficult people, handling negative situations, overcoming objections and more.
Our courses are interactive, allowing participants to learn in a fun, high-energy environment. This is the ideal course for those needing to improve their basic communication skills or for those looking for the extra business edge.
Program Objectives
After taking the course participants should be able to:
- Appreciate how communication differs across cultures
- Describe the impact of body language and voice tones on communication
- Rephrase language to achieve results with the appropriate culture(s)
- List strategies for dealing with difficult behaviours
- Demonstrate how to overcome objections appropriately
- Develop an action plan to improve communication skills
The course outline is not set in stone. We always tailor courses to participants’ needs and interests based on their role, company, etc. Courses are not at set dates, times or places. We deliver according to a client’s request.
Contact us to discuss your needs.
