The Etiquette of Modern Communication

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The benefits of email and instant messaging technologies are being undermined by many users’ failure to select the right communication tool for different tasks, according to a new best practice guide from Microsoft.

The new 10-point guide, which Microsoft developed alongside business etiquette consultancy The Finishing Academy, warned that many firms are risking damaging business relations through their failure to set out clear guidelines and offer training to support telephone, email and instant messaging technologies.

“There aren’t any rules out there for how to use communication tools and, as a result, many people are using inappropriate tools and at inappropriate times, ” explained Penny Edge of the Finishing Academy. “Firms give staff a phone, for example, but no one ever gets a training course on how to use it.”

Read more: Microsoft 

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