Our Quality Pledge
As a team our goal is to provide top-quality services and/or products to our customers on time and within budget. In order to achieve this, the company operates a Quality Management System that has gained both ISO 9000:2015 and ISO: 17100:2015 certification including aspects specific to the provision of translation, interpreting, cultural awareness training and multilingual design.
The team are committed to:
1. The development and improvement of our Quality Management System
2. The enhancement of customer satisfaction
3. The building of fruitful relationships with suppliers
The structure of our Quality Management System is translated into practical guidelines in the Kwintessential Quality Policy. All team members understand the requirements of this Quality Policy and abide with the contents of the associated Quality Manual. We constantly monitor our performance and implement improvements when appropriate to ensure we are continually bettering ourselves and never complacent.
In short, we take quality assurance seriously and this is reflected in our thinking, behaviour, systems, processes and management.