Quality Assurance (QA): Process and Management

At Kwintessential you can be assured that we take quality assurance (QA) seriously. Our business is built on improving performance so that our clients receive the best possible experience. We are passionate about what we do and dedicated to offering a world-class all-round service.

Below we have outlined our quality management systems and processes. As an ISO: 17100 certified company our practices and procedures are audited by an external company. These have been deemed to be of an internationally recognised quality and standard.

Quality Stamp

Our Quality Pledge

 

As a team our goal is to provide top-quality services and/or products to our customers on time and within budget. In order to achieve this, the company operates a Quality Management System that has gained both ISO 9000:2015 and ISO: 17100:2015 certification including aspects specific to the provision of translation, interpreting, cultural awareness training and multilingual design.

 

The team are committed to:
1.    The development and improvement of our Quality Management System
2.    The enhancement of customer satisfaction
3.    The building of fruitful relationships with suppliers

 

The structure of our Quality Management System is translated into practical guidelines in the Kwintessential Quality Policy. All team members understand the requirements of this Quality Policy and abide with the contents of the associated Quality Manual. We constantly monitor our performance and implement improvements when appropriate to ensure we are continually bettering ourselves and never complacent.
In short, we take quality assurance seriously and this is reflected in our thinking, behaviour, systems, processes and management.

Translation Quality Assurance

 

To ensure quality translation services we:

 

  • Only use qualified professional translators; all of whom have experience in the specific subject areas in which they work
  • Ascertain a full understanding of the context of all documents through a detailed Translation Brief
  • Track and manage assignments through a custom-designed job management system
  • Employ Translation Memory and CAT Tools, as well as bespoke glossaries, to manage terminology
  • Have Project Managers review final files to ensure formatting and editing are accurate
  • Gain feedback and make improvements on an on-going basis
  • Employ a dedicated quality team with a quality manager who will investigate any and all quality issues that are raised

 

This approach, along with robust project management processes, means our clients can rely on us for a consistent level of quality and service. Please don’t hesitate to call us for more information.

Interpreting Quality Assurance

 

To ensure quality interpreting services we:

 

  • Only use qualified (min. DPSI) interpreters; all with sector specific specialisations
  • Fully appreciate the context the interpreter will be working in and manage any challenges
  • Record and communicate factors which could impact the success of an assignment to mitigate negative consequences
  • Track and manage interpreting assignments through a custom-designed job management system
  • Get feedback from clients on our service and interpreters’ performances to make any necessary improvements
  • Employ a dedicated quality team with a quality manager who will investigate any and all quality issues that are raised

 

With years of experience in interpreting across sectors, we know what is important and the subtle steps we have to take to ensure a top-quality service. Why not give us a call and find out more?

Localization Quality Assurance

 

To ensure quality localisation services we:

 

  • Employ localization and design specialists with experience and know-how
  • Take a consultative approach to identifying clients’ needs and offering solutions
  • Use a checklist that covers all areas of consideration in the process of internationalization
  • Involve our client along the way and encourage a collaborative approach
  • Implement robust final checks to control end-quality

 

Localization is all about specifics and for us we make sure those specifics are at the centre of our attention. We’ll be glad to go into more detail; please give us a call.